General Privacy Information

This section explains the key terms used in our privacy policy to ensure clarity about your data and our practices.

We collect personal data necessary to provide you with efficient and customized legal advice that meets your needs.

We collect the following types of data directly from users to facilitate our services:

• Full name and contact details such as phone number and email address.
• Information related to legal matters and personal circumstances relevant to advisory services.
• Documents and identification needed to verify identity and legal representation.
• Preferences and consent regarding communication and data processing.
• Feedback or inquiries submitted via contact forms or email.
• Payment and billing information when applicable.

In addition, some data is collected automatically during your interaction with our website:

• IP address and browser type to enhance website functionality.
• Date and time of visits to understand usage patterns.
• Pages viewed and navigation paths for website improvement.
• Cookies and similar technologies used to personalize user experience.
• Referral source indicating how you arrived at our site.
• Device type and operating system for compatibility analysis.

We may share your data with trusted partners under strict confidentiality agreements for the purpose of improving our services:

• Legal consultants or experts collaborating on your case with your consent.
• Payment service providers processing transactions securely.
• Technical service providers supporting our website infrastructure.

The personal data we collect is used exclusively to support the following purposes:

• Providing and managing the requested legal advisory services.
• Communicating important information regarding your case or service updates.
• Ensuring website security and preventing unauthorized access.
• Improving our services based on usage analytics and feedback.
• Complying with legal obligations and professional standards.
• Conducting internal audits and risk assessments.
• Facilitating billing and payment processes as applicable.
• Obtaining and managing user consent for data processing activities.

Our data processing activities rely on one or more of the following legal bases under applicable data protection laws:

• Consent obtained from you to collect and use your personal data.
• Performance of a contract or pre-contractual measures upon your request.
• Compliance with a legal obligation imposed on ElderLawPoint.
• Legitimate interests pursued by us for service improvement and security.

We use cookies on our website to enhance user experience and analyze site traffic in line with privacy regulations.

Types of cookies we utilize include essential cookies necessary for site operation and analytical cookies that help us understand user interactions.

Cookies are categorized as strictly necessary, performance, and functionality cookies, depending on their purpose and impact on privacy.

Users can adjust their cookie preferences at any time via our cookie management tool accessible on the website footer.

Learn more about our cookie usage in the Cookie Policy.

Your personal information is handled responsibly and may be shared only under specific circumstances for legitimate purposes:

• With legal advisors assisting with your case, subject to confidentiality.
• With payment processors to facilitate business transactions.
• With technical service providers to maintain and improve the website.
• When required by law or regulatory authorities.
• In response to legitimate requests from public authorities.
• With your explicit consent for other purposes.

We may transfer personal data to countries outside Switzerland for processing where necessary to deliver services or support functions.

Such transfers are conducted in compliance with applicable data protection laws, ensuring adequate safeguards such as standard contractual clauses or adequacy decisions.

Personal data is retained only as long as necessary for the purposes outlined and in accordance with legal requirements.

Account information is stored for the duration of your relationship with ElderLawPoint and removed upon account closure unless otherwise required.

Communications and messages are archived securely for a limited period to support service quality and dispute resolution.

Technical logs related to website access are kept for security monitoring purposes and deleted regularly.

Upon expiry of retention periods or at request, personal data is securely deleted or anonymized.

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Encryption of sensitive data both in transit and at rest.
• Restricted access controls limiting data handling to authorized personnel.
• Regular security audits and updates to address emerging threats.

You have rights regarding the personal data we hold about you, enabling you to exert control over your information:

• Right to access and receive a copy of your personal data.
• Right to request correction of inaccurate or incomplete data.
• Right to erasure under certain conditions.
• Right to restrict or object to certain processing activities.
• Right to data portability and to withdraw consent at any time.
• Right to data portability, enabling you to request and receive your personal data in a commonly used, machine-readable format for transferring to another service provider.
• Right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to withdraw consent at any time where the processing relies on your consent, without affecting the lawfulness of processing before withdrawal.

ElderLawPoint is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) applicable within Switzerland. We ensure transparency about how we collect, use, and safeguard your data.

The GDPR and related Swiss data protection laws apply to ElderLawPoint's processing of personal information for users located in Switzerland, especially regarding sensitive data related to legal advisory services for elderly individuals and retirees.

• We obtain your consent where necessary and provide clear information about data processing activities.
• Personal data is collected solely for specified, legitimate purposes and retained only as long as necessary.
• We implement appropriate technical and organizational security measures to protect your data against unauthorized access or misuse.
• You have the right to access, correct, or request erasure of your personal data held by ElderLawPoint.

Should you have concerns regarding the processing of your personal data, you may contact our data protection officer or lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

You may submit requests to access, rectify, erase, restrict processing, or object to the processing of your personal data by contacting ElderLawPoint. All requests are handled in accordance with applicable privacy laws.

contact@elderlawpoint.info

ElderLawPoint will respond to your privacy rights requests within one month of receipt, providing information on the action taken or reasons for any refusal.

We may send you information about our legal advisory services relevant to elderly and retired clients only with your explicit consent. You can opt out of marketing communications at any time.

If you no longer wish to receive marketing emails from ElderLawPoint, please use the unsubscribe link included in every email or contact us directly.

ElderLawPoint's services are intended for adult users and retirees; we do not knowingly collect personal data from children under the age of 18.

Our website may contain links to external sites. ElderLawPoint is not responsible for the privacy practices or content of these third parties.

Your personal information is handled responsibly and may be shared only under specific circumstances for legitimate purposes:

Learn more about our cookie usage in the Cookie Policy.

We may update this privacy policy to reflect changes in legal requirements or our data practices. Updated policies will be posted promptly on ElderLawPoint's website with the effective date specified.